FAQ

How to Order:

1. Place your products in the shopping cart.
2. Hover over the shopping cart and click on "Checkout".
3. Fill in the delivery and payment information.

After placing your order, you will receive an order confirmation sent to the email address provided. If you don't find the confirmation in your inbox, please check your spam folder.

Our online store is open 24/7, so you can place your order at any time that suits you. For questions, contact us at info@palettparadiset.se.

Do you ship plants across Sweden? Of course, we ship to everyone in our lovely elongated country. Keep in mind the weather in your area, and if the temperature is below 10 degrees, we recommend shipping to a pickup point.

Also, remember to check your mailbox daily if you choose delivery there, so that the package and the plants don't stay there longer than necessary.

Do you ship to other countries? Yes, we ship within the EU.

How are the cuttings and seeds shipped? Cuttings are carefully packed in a sturdy box. They are packed with damp material around the stem and cushioned with bubble wrap. During winter, they are also packed with heat-insulating material for better protection during transport.

Seeds are packed in seed tubes or zip bags and protected with bubble wrap during shipping. If cuttings are ordered at the same time, they are shipped together in the same package.

What does the cutting look like when I receive it? We always try to show fair pictures of the coleus. But remember that the coleus in the pictures are prime examples that have grown large and received good light conditions. So, the appearance of the cutting may vary, but we always select the finest and sturdiest specimen. After rooting, place your coleus in a bright spot and the colors will return. Note that a cutting with a different color than the display pictures is not a valid reason for complaints, as the colors vary greatly depending on the light conditions of the coleus.

Will the seedlings look like the coleus in the product image? The answer is sometimes yes and sometimes no. There is no guarantee they will be exact copies as the genetic makeup of coleus varies greatly. Most coleus have been crossbred, sown, and raised by individuals. Often, they resemble the parent plant but can also become something completely different, exciting, right?

What are open-pollinated seeds? These seeds come from coleus that have been outdoors and pollinated by bees and bumblebees. Here, the variation is even higher as the coleus have been crossbred randomly by our kind pollinators.

Will you be releasing more varieties of coleus and seeds soon? Yes, we will! We are constantly growing new plants and collecting new seeds, as well as adding more varieties to our assortment. Some coleus grow slower or we have fewer of certain varieties, which means they are released less frequently. Seeds become available as they are collected.

Do you have a physical store? Not at the moment, but the plan is to have a store in Färjestaden on Öland.

Is there a right of withdrawal and return policy? Please read through our terms and conditions for the right of withdrawal and return policy.

How can I contact you? Yes you can contact us via info@palettparadiset.se, and we will respond as soon as possible. Questions regarding orders and complaints are only answered via email and not on social media.